Frequently Asked Questions
Everything you need to know about our precision CNC design files.
How will I receive my DXF files after purchase?
All designs are available for instant download. Once your payment is processed, you will receive an email with a secure link to download your files, and they will also be accessible via your account dashboard.
What software are these files compatible with?
Our files are optimized for use with major CNC software including AutoCAD, CorelDraw, Vectric VCarve, Fusion 360, and Adobe Illustrator. We provide standard DXF, SVG, and CDR formats to ensure maximum compatibility.
Can I use these designs for commercial projects?
Yes, our standard license allows you to use the designs to create physical products for sale. However, the digital files themselves cannot be resold, shared, or redistributed in any digital format.
What is your refund policy for digital downloads?
Due to the nature of digital products, we generally do not offer refunds once a file has been downloaded. If you encounter a technical issue with a file, please contact us and we will rectify the design or provide a compatible version.
Are the designs tested for plasma or laser cutting?
Absolutely. Our design team meticulously checks every path to ensure there are no open loops or intersecting lines, making them ready for seamless execution on plasma, laser, or waterjet cutters.
Do you offer custom design services?
We do accept custom requests depending on our current design schedule. Please contact our support team with your specifications and reference images for a personalized quote.